Terms of service

These terms are the agreement between you and Prone Data Inc. when you use Sanaa Studio: the studio (the web app where you design and render videos), the affiliate site (where you manage your affiliate code and withdrawals) and this website. Please read them together with our privacy policy.

Who we are and what you accept

Sanaa Studio is operated by Prone Data Inc., a corporation of the State of Delaware, United States ("we", "us").

By creating an account or using the service you accept these terms. If you use it for a company or a school, you confirm that you may bind that organization. If a company or school takes a paid subscription, we also issue a service agreement for it; if the two documents disagree, the service agreement decides for that organization.

Your account

• You sign in with a six-digit code sent to your email address, so keep access to that mailbox safe. Anything done from your account is your responsibility.
• Give true details and keep them up to date. One person, one account per email address. Do not share your account or a paid seat.
• Minimum age: you must be at least 18 years old to use the service.
• You can delete your account at any time, see Ending your use.

The service

Sanaa Studio lets you design in 2D, build 3D product scenes, edit a timeline, generate AI voiceovers and subtitles, work with an AI assistant that writes scripts and builds designs, 3D scenes and montages with you, store files, and render videos on our servers. We may improve, change or remove features.

What each plan includes (credits, resolution, watermark, priority, storage, seats) is shown on the pricing page and in the studio. It can change for the future, not for a period you have already paid.

Plans, credits and payments

The Free plan

The Free plan costs nothing and needs no card. Its exports carry a Sanaa Studio watermark and its limits are lower.

Paid plans

Paid plans renew automatically at the end of each billing period, monthly or yearly, until you cancel. You pay in advance, in your currency where we sell in it and otherwise in US dollars. The currency is fixed after your first payment.

• Cancel from the billing page. Your plan stays active until the end of the period you paid, and you can resume before it ends.
• Change your plan, seats or billing interval from the studio. The change is prorated and charged or credited right away.
• Yearly billing costs less than twelve monthly payments; the saving is shown on the pricing page.

The week pass

The week pass gives seven days of Premium for one payment. It is for workspaces without a subscription, does not renew, and ends by itself, after which the workspace returns to the Free plan. Buying it again while it runs adds seven days.

Credit packs and credits

• Credits pay for renders, AI voiceovers and AI assistant tasks. The cost of each is explained on the pricing page.
• Credits are taken when a job is queued. If the job fails, or you cancel it before it runs, they are given back.
• Plan credits are granted for each billing period, are used first and do not carry over. Credits you buy in a pack never expire.
• Credit packs are not sold by subscription and are not covered by referral codes.

Prices and taxes

Prices are shown in the currency of your country when we sell in it. Amounts are those of the checkout. Prices do not include taxes that the law of your country requires to be added: our payment partner, Stripe, handles VAT and sales taxes at checkout. Payments are processed by Stripe. We never see your card number.

If a payment fails

We tell you by email and in the studio. Stripe tries the payment again 3 days after the first attempt and once more 3 days later, three attempts in total counting the first, and your plan stays active meanwhile. If the last attempt fails, we cancel the subscription: your Premium or Ultimate plan stops at once and your account stays open on the Free plan. You can pay the unpaid invoice yourself at any time from the Billing page of the studio, with Stripe. If the subscription ends, your workspace returns to the Free plan: your files and purchased credits stay, your storage limit goes back to the Free plan's and you cannot upload beyond it until you are under it, and new renders follow the Free plan's limits.

Refunds

You can ask for a refund of any payment (a subscription, a renewal, a week pass or a credit pack) within 14 days of that payment, if no credit of your account has been used since it. Every credit counts as used: the credits that come free with your plan or that you bought, spent on a render, a voiceover or an assistant task. A render or a voiceover that failed and was given back to you does not count as used. You ask for the refund yourself on the billing page of the studio, where you also see whether a payment can still be refunded. A refunded subscription ends at once and your workspace returns to the Free plan; the credits of a refunded credit pack are taken back, and a refunded week pass ends. The money goes back to the card that paid. This rule is ours: it adds to, and never limits, any refund right that the law gives you, which you keep whatever the credits you used.

We cannot refund a payment after the 14 days, or after a credit was used, unless the law requires it.

Promo codes

A promo code is a code we give out for a price or a reduction on a plan or a week pass (never on credit packs). It works on the first payment only, once per account, within the limits we set on it (its number of uses, its end date, a currency, sometimes one e-mail address), and it cannot be combined with an affiliate code. We may turn a code off at any time. A payment with a promo code follows the refund rule above, for the amount you really paid.

Companies and schools

• The owner of a company or school workspace is responsible for who joins, with which role (owner, admin, editor, viewer) and which seat, and for what its members do in it. Members can see each other's name, email, role, seat and activity.
• Every workspace includes free seats. Paid seats are personal and go first to the owner, then to admins, then to members in the order they joined.
• In a school, supervisors invite students, who create their own account with their own email address. A supervisor can remove a student from the school but cannot delete the student's own account.
• The owner can transfer ownership. Deleting a company or school workspace also deletes the member accounts created for it.
• A person can belong to one workspace at a time, and must cancel a personal paid subscription before joining one.

Your content

• It stays yours. You keep all rights to what you upload and create: files, designs, scripts, voiceover texts and rendered videos.
• What you allow us. You give us the limited rights we need to store, process, display and render your content for you, and nothing more.
• What you promise. You have the rights to everything you upload or write: footage, images, music, fonts, logos, voices and text. You are responsible for your content and for how you use the videos, including in advertising.
• Templates and 3D models. Videos you render from our templates may be used commercially. The built-in 3D models, templates and other assets shipped with the studio are free to use, including commercially, in your own videos and designs, with no fee and no attribution. You may not resell or redistribute them as they are, as a library or a pack, or present them as your own library.
• Voices and AI. Voiceovers are generated with voices from ElevenLabs and scripts, designs, 3D scenes and montages with an AI assistant. The results can contain mistakes, so review them: you decide each step, the assistant never publishes anything and never starts a render without your confirmation. How you may use generated audio depends on the rules of these providers: you may use generated voiceovers in your videos, including commercially, as long as you follow the terms of use of ElevenLabs.
• Watermark. Free plan exports carry a Sanaa Studio watermark. Do not remove or hide it.

Rules of use

You agree not to:

• create, upload or share content that is unlawful, infringes someone's rights, is deceptive or harmful, or that imitates a real person's voice or identity to mislead;
• attack, overload, probe or reverse engineer the service, get around its limits, or use robots to sign up or to send messages;
• upload files that are not what they claim to be, or that contain malicious code;
• share paid seats, resell the service, or use several accounts to get around limits;
• abuse the affiliate program, for example by using your own code.

We may remove content and suspend or close an account that breaks these rules or puts others at risk. We tell you why, and you can contest a suspension within 7 days through the contact page.

If you think content on Sanaa Studio infringes your rights, tell us through the contact page with the details we need to find it. Notices of infringement are handled by the Sanaa Studio Team, copyright department.

The affiliate program

Anyone with an account who is not part of our staff can join the affiliate program at no cost. A code lets the people you refer pay less on their first month of a monthly plan or of a week pass, and earns you a commission on what they pay for 3 months. Codes never apply to yearly billing or to credit packs.

• The rates, the length of the period, the hold on each commission, and the conditions for a first withdrawal are those shown in the program card of the affiliate site when the commission is earned. We may change them for the future.
• Nobody may use their own code, or the code of someone in their own company or school. A workspace uses one code at a time, on its first month, and can use another code only after 3 months of payments with the first, so the affiliate is paid for those months. If the subscription stops after the first month, the affiliate is paid for that month only.
• A commission is canceled if the payment behind it is fully refunded. It is counted in euros. We pay each withdrawal only through Stripe, to the bank account you connect on Stripe's own page (a bank account in a country Stripe serves is needed), converted from euros by your bank, and we tell you by email at each step.
• Affiliates are not our employees, agents or partners. You are responsible for any tax on what you earn.
• We may suspend an affiliate and cancel commissions in case of fraud or abuse.
• If you delete your account, commissions not yet paid are lost.

What is ours

The software, the design of the service, our templates and models, and the Sanaa Studio name and logo belong to Prone Data Inc. or its licensors. These terms give you the right to use the service, nothing more. If you send us ideas or feedback, we may use them freely.

Other companies' services

Payments (Stripe), voices (ElevenLabs), the assistant (an AI provider), storage and delivery (Cloudflare) and others are provided by companies with their own terms. The privacy policy lists them.

Availability, backups and warranty

• We work to keep the service available and to correct problems quickly, but we do not promise it will never be interrupted or free of errors.
• We do not promise that your files can always be recovered. Download your finished videos and keep your original files.
• The service is provided "as is", as far as the law allows. Your legal rights as a consumer are not affected.

Our responsibility

As far as the law allows, we are not responsible for indirect or consequential losses, such as lost profit or lost business, and our total responsibility for anything related to the service is limited to the amount you paid us in the twelve months before the event. If you paid nothing, you can use Sanaa Studio as long as you respect these rules and do not remove the watermark. Nothing here excludes what the law does not allow us to exclude, such as responsibility for fraud or for death or personal injury.

Ending your use

• You can stop at any time. To delete your account, open your profile, choose to delete it and type your name. A paid subscription is canceled first, without a refund, and your data is deleted as the privacy policy describes.
• We may suspend or close your account under Rules of use, for non-payment as described above, or if the law requires it. If we end the service as a whole, we will tell you in advance.
• What is meant to continue after the end of your use, such as our ownership, the limits of our responsibility and the law that applies, continues.

Changes to these terms

We may update these terms. When a change matters for you, we tell you in the studio or by email before it applies, and the date at the top changes. If you keep using the service after that date you accept the new terms; if you do not accept them, you can stop and delete your account.

Law and disputes

These terms are governed by the laws of the State of Delaware, United States, without affecting the mandatory consumer rights of the country where you live. If there is a disagreement, write to us first through the contact page and we will try to settle it amicably.

Contact

Use the contact page.